Frequently Asked Questions

If you are experiencing any issues or have any questions regarding your eLearning courses in KnowledgeNow, please email @email for guidance.

If you are experiencing any issues or have any questions regarding your eLearning courses in KnowledgeNow, please email @email for guidance.

If you are experiencing any issues or have any questions regarding your eLearning courses in KnowledgeNow, please email @email for guidance.

If you have lost the initial invitation containing the Microsoft Teams link to your New Employee Welcome, please reach out to your host by emailing @email.

If you have lost the initial invitation containing the Microsoft Teams link to your New Employee Welcome, please reach out to your host by emailing @email.

If you have lost the initial invitation containing the Microsoft Teams link to your New Employee Welcome, please reach out to your host by emailing @email.

If you are unable to submit a Criminal Record Check before your start date, please contact Stephanie Abrams (@email) immediately to make arrangements to sign an affidavit.

**Please note that a delay in submitting your Criminal Record Check can result in notifications to your manager and can have impacts on your pay.

If you are unable to submit a Criminal Record Check before your start date, please contact Stephanie Abrams (@email) immediately to make arrangements to sign an affidavit.

**Please note that a delay in submitting your Criminal Record Check can result in notifications to your manager and can have impacts on your pay.

If you are unable to submit a Criminal Record Check before your start date, please contact Stephanie Abrams (@email) immediately to make arrangements to sign an affidavit.

**Please note that a delay in submitting your Criminal Record Check can result in notifications to your manager and can have impacts on your pay.

If you are unable to use your KHSC username and temporary password to log into the computers (at KHSC sites), your email, or the intranet, please contact Help Desk by calling 613-549-6666 extension 4357

If you are having issues logging into the KnowledgeNow, please email @email.

If you are unable to use your KHSC username and temporary password to log into the computers (at KHSC sites), your email, or the intranet, please contact Help Desk by calling 613-549-6666 extension 4357

If you are having issues logging into the KnowledgeNow, please email @email.

If you are unable to use your KHSC username and temporary password to log into the computers (at KHSC sites), your email, or the intranet, please contact Help Desk by calling 613-549-6666 extension 4357

If you are having issues logging into the KnowledgeNow, please email @email.

If you have questions or concerns regarding your pay, please contact your manager or a representative from the Payroll team.

If you have questions or concerns regarding your pay, please contact your manager or a representative from the Payroll team.

If you have questions or concerns regarding your pay, please contact your manager or a representative from the Payroll team.

Before you go to your first appointment, try to gather information about your family history, medical history, pregnancy history, and genetic concerns. A genetic counsellor may contact you to get some of this information before your appointment. You may be sent a family history form to complete and return to us before your appointment. You may also be asked to bring photos of family members. All of this information helps us to be as prepared as possible for your appointment and allows more time for us to answer any questions you may have during your actual appointment.

For those people who are referred regarding a family history of cancer, you may be mailed release forms to have signed and returned. This allows us to get information about the cancer diagnoses in your family so we can provide you with the most accurate and up-to-date information during your appointment.

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Here is an example of what this block looks like when placed on a page. 

Here is an example of what this block looks like when placed on a page. 

• You know your child best.  If your child has the following symptoms, then you should go to the Emergency Department, COPC Urgent Care, or Urgent Care Centre. 
  • fever in infants less than 3 months
  • fever lasting more than 5 days in children older than 3 months  
  • signs of respiratory distress (working hard to breathe, breathing faster than normal)
  • signs of dehydration with dry mouth or no urine for more than 8 hours.
• Some respiratory illness symptoms are not an emergency and could continue to be cared for at home.  These include:
  • fever, when it stays down in healthy and vaccinated babies and children when treated with ibuprofen or acetaminophen (children appear generally well and playful)
  • nasal congestion and cough (even if it interrupts sleep)
  • vomiting or diarrhea less than 3-4 times a day.
• Remember that there are many different health services available in our community to help you before you turn to emergency or urgent care in the hospital.  Choosing the best option may be faster and save you a hospital visit.
   
• Click here for recommendations on going to the right place for the right care.

• Consider masking in public spaces, isolate children if they are not feeling well, make sure they are vaccinated against COVID-19 and influenza, practice good hand hygiene at all times and practice physical distancing whenever possible.
• To learn more about how to care for children with respiratory illnesses such as RSV, influenza and COVID-19, click here. Note that children who have symptoms, including fever, that lasts beyond five days should be seen by a doctor.